Frequently Asked Questions

  • Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here.

  • During our initial Leadership Breakthrough session, together we will identify if this is an appropriate fit. So, before you say "yes", you will have a sample of what the coaching experience will be like. Until then, click on my about page to learn more about me and my approach to coaching.

  • If you are interested in beginning the coaching process, please apply for your 60-minute Leadership Breakthrough session where we can further explore the details of the coaching relationship.

    1. Be a partner in bringing out the best, the deepest, and the truest in you;

    2. Provide safety, encouragement, and support; an environment in which you can relax and explore;

    3. Respect the confidentiality of the agreements we make;

    4. Expand your view of what is possible and promote discovery of new insights;

    5. Give you input, straight feedback and operate as a sounding board;

    6. Listen carefully to what you say and ask questions that increase awareness;

    7. Be an ongoing resource for you in accomplishing your intentions.

  • Yes, I call it my "Do-The-Work Money Back Guarantee". If after our first 30 days working together, you show up to the calls and participate fully in the coaching and/or Wisdom Circle program, you can simply let me know this is not working for you and I will completely refund your money. To honor the coaching / Wisdom Circle agreement and the coaching / Wisdom Circle process, if you sign up and do not show up for your coaching / Wisdom Circle sessions, do not do the follow-up work, etc, then I will not refund your money.

Security & Confidentiality

  • Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:  

    1. Username and password protected;

    2. Verisign Security Certificate protects your data on this site; 

    3. Secured pages (https://)

  • Yes. This site is protected by a username/password system. You are the only one that has access to your information.

Additional Support

  • Yes! In the event that you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log and we can have "just in time" coaching via your Private Client Portal.

Accessing the Private Client Portal

  • If you are interested in becoming a client or beginning the coaching process, you can create your own account to access the private client area.  When you "register", I will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.

  • Click on the CLIENT PORTAL button in the navigational menu of my website. Then click the “Log in” button and enter the username and password that has been assigned to you.

  • If you’ve forgotten your password, click on the CLIENT PORTAL button in the main navigation, click “Log in” and then click “Forgot Password?”.

    You’ll then have the option to enter your email address and reset your password.

    If you cannot remember which email address you signed up with, contact me.

  • Login information is case sensitive, so check your caps lock isn’t on in error.

    Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect.

    Again, if you do not remember your login credentials, you can follow the steps to reset your password above.

Scheduling/Re-scheduling Appointments

  • It's easy. With at least a 24 hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

    1. Log into your Private Client Website Area.

    2. Click on the Calendar Menu.

    3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)

    4. Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.

    5. The calendar will update itself, you'll see your new appointment reflected and I will receive an email notification letting me know of the change. 

Forms, Documents & Resources

  • A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you are providing me with some helpful information, so that I know best how to support you, guide you and work together with you. It includes a "Client Profile" form, a "Goals" form and also a "Discovery" form.  You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.

Paying for Coaching Services

  • Each month you'll receive an invoice from my practice letting you know the amount committed for that month. You can (1) mail a check to the remit to address located right on the invoice or (2) pay directly via PayPal (major credit cards are accepted through PayPal).

  • Check or Pay Pal 

    • To pay by Check: simply use the "remit to" address located to the right in the body of the invoice you’ll receive monthly from my practice.

    • To pay by PayPal: when you receive your monthly invoice, go to Paypal.me/ThePragmaticLife to automatically (and securely) process your payment.